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Training Coordinator - Construction Materials

Company Name:
Laticrete International
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Overview:
This position requires an individual with technical support and training experience in the construction industry.


Essential Job Functions & Responsibilities:
1. Develop, coordinate, and execute all technical Training Programs.
2. Incorporate Sales Division needs and requests into technical Training Programs.
3. Maintenance of class room and demonstration areas.
4. Building and developing construction assemblies for project demonstrations.
5. Preparation of electronic presentations in various media (computer, video).
6. Assist in maintenance of computer database of all training programs & attendees.
7. Identify and report industry trends and issues to the Technical Service team and offer solutions where appropriate.
8. Provide technical data and information to architects, contractors, and distributors to advise on proper materials selection for specific applications.
9. Preparation of technical documents / literature for architects, engineers, contractors and distributors.
10. Investigate/settle customer service and product complaints diplomatically and professionally within authorized limits.
11. Review of architectural blueprints, details, and specifications to advise on proper material selection for specific applications.
12. Handle input/requests from sales/field personnel and update job file system.
13. Identify and forward leads to sales department.
14. Maintain professional conduct.


Job Specifications/Skills:
1. Experience in construction industry.
2. Ability to work with general construction tools.
3. Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and ACT. Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and CRM OnDemand preferred.
4. Customer Service Experience.
5. Physical ability to lift and carry up to 50 pounds.
6. General knowledge of architecture and construction practices and materials.
7. General knowledge of LATICRETE products and applications.
8. General knowledge of competitive materials.
9. Fluency in 2nd language preferred.
10. Technical communication, oral and written, and presentation abilities.
11. Strong Interpersonal skills.
12. Ability to relate to people of different cultures.
13. Organized.
14. Ability to prioritize and handle multiple tasks.
15. Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.
16. High School Diploma; Associates Degree preferred.
15. 35% travel required


Nonessential Job Functions:
1. Performs other directly related appropriate duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.


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