Technical Service Representative - Specialty Products Division

Company Name:
Laticrete International
requires an individual with technical and customer service experience in the construction industry. This position will focus on the LATICRETE Specialty Products Division category of products and

Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications with a focus on the LATICRETE Specialty Products category of products and services in addition to all product lines and divisions.
Review of architectural blueprints, details, and specifications to advise on proper material selection for specific applications.
Draft specifications and details for architects, engineers, contractors, and distributors.
Preparation of technical documents/literature for architects, engineers, contractors and distributors.
Conduct seminars for architects, distributors, contractors and other construction professionals.
Investigate/settle customer service and product complaints diplomatically and professionally within authorized limits.
Handle input/requests from sales/field personnel and update
file system. Identify and forward leads to sales department.
Maintain professional conduct.

High School Diploma; Degree preferred.
Minimum 3-5 years experience in construction industry.
Minimum 2 years in technical support of a building material or product.
Fluency in 2nd language preferred.
Physical strength to lift and carry minimum of 50 pounds frequently. Knowledge of architecture and construction practices and materials.
Detailed knowledge of LATICRETE products and applications.
Detailed knowledge of competitive materials.
Technical communication and presentation abilities (some of which is on short notice).
Skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook.
Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and CRM OnDemand preferred.
Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.
Travel is 40% (some of which is on short notice)

Nonessential Job Functions:
Performs other directly related appropriate duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.

Laticrete International is always in search for great talent. You can view our career opportunities at http://laticrete.com/careers.aspx

Or you can follow us by:
https://www.linkedin.com/company/laticrete-international https://www.facebook.com/LATICRETE https://twitter.com/laticrete http://www.pinterest.com/laticrete

LATICRETE is a world-wide manufacturer and marketer of globally proven construction solutions used in residential, commercial and industrial applications. For over 50 years, LATICRETE has provided the technology, products and experience to make innovative, permanent installations and repairs for the construction market. Architecturally specified and professionally endorsed by installers, LATICRETE offers a dedication to quality that results in globally proven solutions for virtually every application.

LATICRETE'S VISION To be a top ten building chemical company, measured by: degree of globalization, revenues and brand awareness amongst professionals.

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